RETURN CANCELLATION POLICY

In case of a mistake of our company, we fully refund the money that corresponds to the value of the order and the shipping costs. In case there is no error on the part of our company, only the amount corresponding to the value of the products is refunded and the shipping costs are borne exclusively by the customer. In case the product has a defect and is covered by warranty, the product is replaced in consultation with its production company. Returns are accepted by arrangement only if the products have not been used and are in their original packaging. In case of using the product or altering its original packaging, the return is not accepted. Your refund is made within 30 days of the return and receipt of the products by our company. Your refund will be made on the same payment method with which you completed the order. In case of cash on delivery and bank deposit, you must state the account in which you want the deposit to be made. Return proof is required for returns. In case of invoice issuance, the return must be made with a delivery note. If the payment was made by credit card, the transaction will be canceled and the credit card will be updated accordingly. In case the return is not made within 14 calendar days from the day of receipt or some of the return conditions are not met, our company has the right not to accept back the products and not to proceed with their replacement. Before returning the product, it is necessary to contact the returns department of www.chronopoulos.eu.